Frequently Asked Questions
Everything you need to know about your Paul Valentine experience
What materials are used in Paul Valentine jewelry?
Our jewelry is crafted using high-quality materials including 316L stainless steel and 925 sterling silver, often featuring 14k or 18k gold plating for a luxurious and durable finish.
How long does shipping take and how much does it cost?
We offer worldwide shipping. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders. Shipping costs are calculated at checkout, with free shipping available on orders over a specific value.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included to be eligible for a full refund.
Are your watches water-resistant?
Yes, most Paul Valentine watches have a water resistance rating of 5 ATM, meaning they can withstand splashes and brief immersion in water, though we recommend removing them before swimming or showering.
Do you offer a warranty on your products?
Every Paul Valentine product comes with a 2-year warranty from the date of purchase, covering manufacturing defects in the movement, case, or strap.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.